Refund Policy

Returns

Our return policy lasts 15 days from the date of purchase. After 15 days, we’re unable to offer a refund or exchange.

To qualify for a return, your item must be unused, in the same condition you received it, and in its original packaging. A receipt or proof of purchase is required.

To request a return, contact Puddle Supply Company through our Contact page with your order number. Please wait for return instructions before shipping your item. Do not send your purchase directly to the manufacturer.

Nonreturnable Items

The following items are not eligible for return:

• Sale items
• Gift cards
• Downloadable products
• Perishable goods
• Intimate, sanitary, and certain personal care products
• Hazardous materials, flammable liquids, or gases

Partial Refunds

Where applicable, a partial refund may be offered for an item that is not in its original condition, is damaged, or is missing parts for reasons unrelated to our error.

Items sent outside the return window without prior approval are not guaranteed a refund.

Refunds

Once your return is received and inspected, we’ll email you to confirm receipt and let you know whether your refund is approved.

Approved refunds will be credited to your original payment method. Processing and posting times vary by bank and payment provider.

Late or Missing Refunds

If your approved refund hasn’t appeared, first check your bank account, then contact your credit card company or bank. There may be a processing delay before the refund posts.

If you’ve completed these steps and still haven’t received it, contact us through our Contact page.

Exchanges

We only replace items that are defective or damaged, and exchanges are for the same item.

Contact us through our Contact page with your order number and a description of the issue. Photos of the item and packaging can help us review your request. We’ll provide instructions before you send anything back.

Replacement delivery times vary based on availability and your location.

Gifts

If an item was marked as a gift at checkout and shipped directly to you, an eligible return will receive a gift credit for the returned item’s value after it is received and processed.

If the order was not marked as a gift, or was originally shipped to the purchaser, the refund will go to the purchaser’s original payment method.

Return Shipping

You are responsible for return shipping costs. Original shipping charges are nonrefundable. If we provide a return shipping label, its cost will be deducted from your refund.

Please ship returns only to the address provided in your return instructions.

For items valued over $75, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned packages.